Terms & Conditions

Kyvoz is a brand of KAINORA LIVING, a proprietorship of Rohan Sinha, with its principal place of business at G-01, Habitat Irenic, Hoodasandra Road, Central Jail Road, Bengaluru, Karnataka 560105, India. GSTIN 29DKXPS3121J1ZF. Services are supplied in Mumbai, Maharashtra. Booking a trip forms a contract between you and KAINORA LIVING.

Road transport for domestic pets within and from Mumbai, in an air-conditioned vehicle, with a safety harness sized to the animal or a secured carrier. We operate 6:00 am to 10:00 pm, daily.

We are a transport service. We are not a veterinary practice, a boarding facility, a customs agent or a freight forwarder, and we do not give veterinary advice.

A booking is confirmed once payment succeeds and we send a confirmation, which we aim to do the same day during operating hours. Until you have that confirmation, treat the slot as requested rather than held. If we cannot serve the slot, you are refunded in full under the Refund & Cancellation Policy.

Driver details reach you ahead of pickup, once the trip is assigned. You are responsible for the accuracy of the addresses, date and time you give us.

Fares are by distance: ₹499 covers the first 5 km, and each further 5 km adds ₹250. Listed fares are exclusive of GST, which is added at checkout at 18%; the total payable is shown before you pay. There is no surge. The full table is on the pricing page.

Waiting is free for the first 10 minutes, then ₹150 per 30 minutes. Tolls and airport entry fees are charged at actuals and told to you before the trip. Trips over 50 km are quoted individually.

If the actual route falls in a different distance tier, we tell you before the trip begins and you may accept or cancel for a full refund.

You confirm that your pet is fit to travel, is vaccinated against rabies as required by law, and has no condition — including a contagious illness — that makes travel unsafe. Tell us in advance if your animal is anxious, reactive, senior, pregnant, post-operative or has bitten before. We would far rather know.

You must be present at pickup, or nominate a person who is. We do not collect an unaccompanied animal from an unattended location.

We do not carry wildlife, animals whose possession requires a licence we have not seen, animals under a veterinary quarantine order, or any animal a driver reasonably judges to be an immediate danger to themselves or the vehicle. Where we decline at pickup for a reason you disclosed in advance, the trip is refunded in full.

Governed by our Refund & Cancellation Policy, which forms part of these terms.

We take reasonable care of every animal in our vehicles and follow our Pet Safety Policy. Where we are at fault, our liability is limited to the fare paid for the trip in question, except where the law does not permit that limit.

We are not liable for a pre-existing medical condition, for stress reactions inherent to travel, for an airline’s or a facility’s refusal to accept your animal, or for delays caused by traffic, weather or civic restrictions. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud.

Payments are processed by Razorpay. We do not store your card details. Your statement will show “KAINORA LIVING”.

We may update these terms. The version in force for your booking is the one published when you booked. Material changes will be flagged on this page.

These terms are governed by the laws of India. Courts at Bengaluru, Karnataka have exclusive jurisdiction.